SPA Etiquette

The way you can enjoy SPA ...
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AGE
Persons under 16 years old must be accompanied by a parent or a supervising adult.

BOOKING, PAYMENT & CANCELLATIONS
Please be advised that all bookings are subject to availability and we recommend booking in advance to secure your preferred time and therapist and to avoid disappointment! To check availability or to make a Spa booking, please contact only the Bali Spa Reception! 40% of the treatment full price will be charge on your room, if you fail to arrive or cancel less than 24 hours notice.

HEALTH CONCERNS
Please advise our staff at time of booking if you, or the person you are booking for, has any health concerns, as not all treatments may be suitable for you. This also includes if you are pregnant or breast feeding. Our aim is to be able to offer you the treatment that best suits your needs.

PREGNANCY POLICY
Our policy states we will not carry out any treatments during the first trimester and the last months of pregnancy. After this,if you don’t have medical contraindications, we can offer the following treatments: Facial Massage and Maternity massage.

SPA DAYS
We will require full pre-payment upon booking. Payment is non-refundable in case of a non arrival or cancellation of less than 3 days before the Spa Day begins.

SPA PROTOCOL
Arrival for Spa Days (unless otherwise stated) is 13.00 pm with use of the facilities extending until 21.00 pm ( Mo-Fr) and 10.00 am- 18.00 pm on Saturdays. For your healt and Etiquette, a Guest Consultation Form is recommended to be filled and sign befor each treatment begins.

SMOKING POLICY
Bali Spa is a non- smoking area.

MOBILE PHONES
Your phone must be turned off while in the Spa and relaxation areas, conversation is fine but please, be respectful of other clients, who may having a treatment or a post treatment rest.

VOUCHERS
You may purchase vouchers for gifts either via email/telephone or at the Bali Spa Reception . These are valid for 3- 6- 9 months and it is Company policy that we do not extend this period. A voucher may be lost if you schedule more than two appointments and do not come or do not cancel in time (24 hours before)!

LATE ARRIVAL
When a late arrival is unavoidable, please call to notify the receptionist Bali Spa as soon as possible. Arriving late will simply limit the time for your treatment, as we must complete your personal service by the designated end-time in order to appropriately accommodate the next guest.

WHAT TO WEAR
You may wear whatever you wish to your appointment. We will provide you with a locker, robe, slippers, disposable underwear and towels for your spa treatment. In order to preserve the quality of the therapy, please note that nudity is not recommended.

PERSONAL BELONGINGS
You will be issued with a personal locker upon entry however, Bali Spa does not accept responsibility for any personal property lost or stolen whilst on the premises. It is recommended that valuables not be brought onto the premises.

PAYMENT OPTIONS
We accept all major credit cards , cash or you can charge the Hotel Room ( only for Radisson Blu Hotel Bucharest ) . Please note we do not accept cheques for payment or AMEX Credit Cards.

Thank you for your cooperation! Enjoy your experience at Bali Spa!